Day in and day out, your warehouse is receiving products, cataloging inventory, stocking shelves, fulfilling orders, and shipping goods to customers. There's never a dull moment! And the key to success is having a well-trained team. Read on to learn the dos and don'ts of training warehouse employees.
As a trainer, your goal is to make sure your new employees are completing their work to the company's expectations. You also want to make sure they work efficiently, but always focus on safety first. So how do you accomplish this?
Training Warehouse Employee Dos
Do assess their skillset
Assessing a new employee's skillset will help you determine their greatest strengths and weakness. By learning about their experience, you'll be able to offer meaningful feedback to improve their performance. You can also use an employee's experience to your advantage by issuing them tasks that are a good fit for their skills.
Do teach order tracking first
By introducing order tracking at the outset of your training, warehouse employees will better understand how each of their tasks is interconnected with the warehouse supply chain. They will be able to see the big picture and will gain greater knowledge of picking strategies to fulfill orders, zones, and overall product organization.
Do reward consistent work
Rewarding employees who are doing consistent work will help keep morale and motivation levels high. Make an effort to acknowledge their contributions in front of your team. Doing so will help you instill pride of work and build a sense of camaraderie among employees.
Training Warehouse Employee Don'ts
Don't be hard to find
New employees will inevitably have questions about warehouse processes. Make sure you're available or that they have a resource they can go to with questions at all times. If an employee has to track you down every time they need an answer or if they get a hurried response, they can become discouraged and disengaged.
Don't overwhelm new workers
You hire employees because you need help, so it can be easy to inundate your trainees. But you have to be careful about offloading too much, too quickly. Overwhelming new workers can lead to more mistakes and can result in burnout and low productivity.
Don't forget you were once a new employee
Think about your own warehouse training experience use it to enhance your training strategies. Also, do your best to have patience as your trainees learn -- and make all the same mistakes you made all those years ago. It's easy to get frustrated, but it's important not to lose sight of what your years of experience have taught you.
With a little planning and thoughtfulness, you can get new employees up to speed quickly, so warehouse operations continue to run efficiently.
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